Response expectations
What to expect after you reach out.
- Support replies are typically sent within two business days.
- Billing changes are self-serve through the secure billing portal.
- Privacy requests are routed through a dedicated mailbox.
Support and requests
Contact
For product support, billing issues, or legal/privacy requests related to DevXMachina or DXM Block Audit, choose the channel below and we will route it correctly.
Product support
Support and licensing
Use this for installation, activation, scan behavior, exports, licensing, and product questions.
Privacy
Privacy requests
Use this for privacy questions, data requests, or legal/privacy notices related to DevXMachina and DXM Block Audit.
Billing
Billing and subscriptions
Use the billing portal for cancellation, invoice history, payment methods, and renewal management.
Before you write
Start with docs and self-serve options.
Installation, license activation, first scan, troubleshooting, and billing management are already documented for quick reference.
Helpful details
Include enough context to keep support efficient.
- WordPress version and any relevant environment details
- What you expected to happen and what happened instead
- Screenshots, exact error text, or steps to reproduce when available