Response expectations
What to expect after you reach out.
- Support replies are typically sent within two business days.
- Billing changes are self-serve through the secure billing portal.
- Privacy requests are routed through a dedicated mailbox.
Support and requests
Contact
For demo access, product support, billing issues, or legal/privacy requests related to DevXMachina or DXM Block Toolkit, choose the channel below and we will route it correctly.
Product support
Product support and Pro licensing
Use this for Lite installation and scans, Pro activation and exports, demo access, and product questions.
Privacy
Privacy requests
Use this for privacy questions, data requests, or legal/privacy notices related to DevXMachina and DXM Block Toolkit.
Billing
Billing and subscriptions
Use the billing portal for DXM Block Toolkit Pro cancellation, invoice history, payment methods, and renewal management.
Before you write
Start with docs and self-serve options.
Lite installation and first scan, optional Pro activation, troubleshooting, and Pro billing are already documented for quick reference.
Helpful details
Include enough context to keep support efficient.
- WordPress version and any relevant environment details
- What you expected to happen and what happened instead
- Screenshots, exact error text, or steps to reproduce when available